PAYMENT OPTIONS AND PRICING
Card payments (VISA, Mastercard, Discover, AmEX) are accepted through Stripe. Payments are secured with SSL (https) and in accordance with GDRP, no payment information is stored. PayPal is also accepted! Payments through PayPal are redirected to their site to treat the transaction.
All prices indicated are in Euro (€) with France's 20% VAT included. If you're buying from a country outside of the EU send me a message before placing the order so that I can make a tax free invoice.
SHIPPING
All orders placed on items In Stock will ship within 24 to 48 hours. Orders placed after 16:00 (Paris GMT+1) on Friday, or on Saturday and Sunday will be shipped on Monday. Free shipping in France via La Poste Colissimo. Flat rate 10€ to countries in the E.U. through the French post office La Poste Colissimo international with tracking and insurance for all pedals. Shipping to destinations outside of the E.U. are a flat rate 25€ through the French post office Colissmo international with insurance and tracking.
RETURNS AND REFUNDS
How It Works
Having a problem with your pedal? Send me an email and we'll figure out if you want a return or a repair. All purchases come with a 14 day return policy, no questions asked. Unsatisfied? Send it back within 14 days in the original box and in good condition and get a refund- simple as that.
WARRANTY
All pedals come with a 3 year warranty. I'll replace or repair any pedal that has a problem I overlooked during final testing or a component that is defective and not your fault. Sometimes components fail- it's no big deal. Send me an email and we'll try to first diagnose the problem before you send it back.
Before making a claim, test your pedal by itself with just your instrument and amp- no pedalboard. Here are few things you can do to check if there is a problem:
Make sure your cables are pugged in correctly. Sometimes you can overlook small things like this. Take the pedal out of the chain and plug your instrument directly into the IN jack, then another cable into the OUT jack and then to your amp.
If using a power supply, unplug it from the pedal and try powering it with a 9V battery. If the pedal turns on with a battery but not an adapter there might be a problem with the power supply.
Is there sound when the pedal is off (in true bypass)? If not check your guitar volume knob is up all the way (I've made this mistake after playing with my guitar volume knob at 2 on an Odyssey Fuzz then panicking the next time I turn on my amp and there's no sound). Make sure your amp is on and volume is up too- yes this one happened to me too, my baby son turned down the master volume, took a minute to figure out what the heck was going on.
Make sure your cables are good and don't have intermittent connection, if possible use different cables to test if that's the problem. ​
There are few things that won't be covered under the 3 year warranty: liquid damage, ​material damage (broken off pot shaft, footswitch... All Signal Cheyne pedals have reverse power supply protection but if left too long it can damage components. Supplying too much voltage can short/destroy components- if not stated on the pedal 9-18V DC, do not supply more than 9V DC! Make sure the power supply output is DC and NOT AC.